Bookman, we offered to pay her the correct amount that was shown on the printed ticket. After explaining the circumstances to Ms. A spokesperson for Resorts World, Dan Bank, told CNN: “Upon being notified of the situation, casino personnel were able to determine that the figure displayed on the penny slot was the result of an obvious malfunction – a fact later confirmed by the New York State Gaming Commission.
The casino gave Bookman a free steak meal as a show of goodwill, but that hardly causes for celebration when you think you've won enough money to eat steak for the rest of your life. Bookman was instructed to return the following day to discuss her rewards, but when she inquired as to what she would be taking home, a staffer answered, 'You didn't win anything.'Īccording to the New York State Gaming Commission, Bookman earned only $2.25 since her machine broke down.īecause the machine's warning that 'malfunctions nullify all payouts and plays' was there, the commission claimed they were bound by law to only award Bookman the money she had earned.
